We ship to over 90 countries!
Currently, we have 9 separate shipping regions, and each region has its own rates:
1. The US
2. Europe
3. The UK
4. EFTA states
5. Canada
6. Australia/New Zealand
7. Japan
8. Brazil
9. Worldwide
Yes, you will receive a tracking number once your item is shipped.
Please check each product for the individual estimated shipping times. Generally, these are the estimated transit times for each region below.
USA: 10 business days.
International: 2-3 weeks.
You will receive tracking information as soon as your product is shipped out. This generally takes 1-5 days and is item dependent.
Yes, you can change your shipping address or cancel your order within an 1 hour after the order was placed.
If you order multiple different types of modern products, they may ship separately but at no additional cost to you.
No invoices or receipts are included in our packages.
Yes, you have 1 hour to Contact Us and request a change or edit after your order has been submitted.
Of course, simply write "NO NAME" in the Pet Name box.
Yes, of course. Please include the year or accompanying message in the Pet Name box.
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@neleti.com because we offer
Satisfaction Guarantee!
We’re so sorry if the product you ordered arrived damaged. To help us resolve this
for you quickly, please email us at contact@neleti.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
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